Legal
Refunds and Cancellations
Last updated 23 October 2026. This page explains what happens if you close checkout, do not use a paid length, or a video fails.
What you buy
One payment is one video of the length shown before you pay. Current prices are 10 seconds for ₹149, 15 seconds for ₹199, 20 seconds for ₹279, 25 seconds for ₹349, and 30 seconds for ₹500, in Indian rupees. Checkout may add GST or other tax on top of that price. Payment is taken by Cashfree Payments. We do not store your full card or UPI details.
The length stays on your account until a video of that length is started. Starting the video uses it. Downloading the file later does not use it again.
Cancel before you pay
You can close the Cashfree checkout page before the payment finishes. If you do, you are not charged and no length is added. You can open checkout again from the same video.
After you pay
Purchases are final. We do not refund because you changed your mind, a paid length is still unused, you dislike the video, a social platform rejected a post, or the video did not produce sales.
You can stop using FashionUGC at any time. Closing your browser, or asking us to stop using the account, does not turn an unused length into cash.
When we put the length back
If a length is taken and we cannot start the job, for example because the photos could not be saved, we put that length back on the account. You can run the same length again without paying a second time.
If a generation fails on our side after the job has started, we may put the length back. That is another video of the same length, not a cash refund. A finished video you do not like is not a failed job.
When we refund money
If money leaves your account and the length never appears, or you are charged twice for one video, tell us. We will add the missing length or refund the extra charge.
A refund we approve is sent by Cashfree to the original payment method. Your bank or UPI app decides how long that takes. It is often a few business days, and it can be longer. FashionUGC does not control that timing.
Chargebacks
If a payment is disputed with the bank or with Cashfree before you have written to us about it, we may suspend the account and remove unused lengths.
How to ask
Write from the email address on your FashionUGC account. Include the date of the payment, the video length, and what happened. We reply to that same email.
The same rules are in the Terms and Conditions. How account and payment data is handled is on the Privacy page.